Privacy Policy

Dubai Big Lottery
Effective Date: 30 June 2025

1. Data We Collect

Full name and contact details (email, phone number)
IP address and geolocation (non-continuous)
Browser type, version, and device information
Usage data, including session duration, clickstream data, pages visited, and referral sources
Cookies and device identifiers (e.g., Google Advertising ID)

2. Lawful Basis & Purpose of Processing

Your personal data is processed based on one or more of the following legal grounds:

Performance of a contract with You (e.g., to process entries and distribute prizes)
Compliance with legal obligations (e.g., anti-money laundering, KYC)
Legitimate interests (e.g., fraud detection, analytics, service improvement)
Consent, where applicable (e.g., marketing communications)

Purposes include but are not limited to:

Account registration, verification, and administration
Prize payment and draw participation
Fraud prevention, regulatory compliance, and sanctions screening
Platform performance optimisation
Communication, marketing (where permitted), and customer service

3. Cookies & Analytics

We utilize cookies and tracking technologies for functionality, performance analysis, and user experience enhancement. These include third-party analytics services such as Google Analytics.

You may configure Your browser to manage or block cookies. For further details, please refer to Google’s Privacy Terms.

4. Data Disclosure to Third Parties

We do not sell personal data. However, we may share data with trusted third-party service providers under strict confidentiality obligations for the following reasons:

Cloud and IT hosting services
Payment gateway and KYC/AML verification providers
Analytics platforms and fraud detection services
Legal authorities where disclosure is required by law or court order

All data processors are contractually obligated to adhere to data protection standards and use Your data solely for authorised purposes.

5. Data Security

We adopt appropriate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Despite our efforts, no system can guarantee absolute security. Users are responsible for safeguarding their credentials and must notify Us immediately of any suspected breach or misuse.

6. Data Retention

Personal data will be retained for as long as necessary to:

Fulfil the purposes outlined in this Policy;
Comply with statutory and regulatory obligations;
Resolve disputes and enforce our legal rights.

When data is no longer required, it will be securely deleted or anonymised.

7. Data Subject Rights

Subject to applicable law, You have the following rights:

Right to access and obtain a copy of Your personal data
Right to rectify inaccurate or incomplete data
Right to request erasure of data in certain circumstances
Right to restrict or object to data processing
Right to data portability
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with a data protection authority

To exercise any of the above rights, contact: contact@dubaibiglottery.ae

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the content, policies, or practices of such sites. You are advised to review their privacy policies independently.

9. Protection of Minors

Use of the Dubai Big Lottery platform is strictly limited to individuals aged 18 years and above. We do not knowingly collect or process data from minors. Any data inadvertently collected will be promptly deleted upon discovery.

10. Cross-Border Data Transfers

Your data may be processed in jurisdictions outside Your country of residence, including the United Kingdom, European Economic Area, and others. By using the Platform, You consent to such transfers, subject to adequate safeguards such as Standard Contractual Clauses or equivalent protections.

11. Amendments to This Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. Material changes will be communicated where feasible. Continued use of the Platform after updates constitutes acceptance of the revised terms.